At Noraadela Covered Tea Cup, we are committed to providing our customers with a seamless shopping experience from the moment you place your order to the time your covered tea cup arrives at your doorstep. Our aim is to make sure that every order is delivered promptly and with care, so you can enjoy your new tea cup as soon as possible.
Delivery Policy
We offer worldwide shipping to ensure that no matter where you are, you can enjoy the elegance and craftsmanship of our covered tea cups. Once your order is placed, you will receive an email confirming your purchase and an estimated delivery date. Please note that shipping times may vary based on your location, but we strive to process all orders within 1-3 business days.
We work with trusted shipping partners to ensure that your order arrives safely and on time. Shipping times depend on your location:
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United States: 5-7 business days
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Europe: 7-10 business days
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Canada: 7-10 business days
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Asia & Australia: 10-14 business days
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Rest of the World: 10-15 business days
Please be aware that shipping times are estimates and can be affected by external factors such as customs processing, weather conditions, and public holidays. Although we do our best to ensure timely delivery, we cannot be held responsible for delays caused by our shipping partners or customs clearance procedures.
Shipping Costs
Shipping costs are calculated based on the destination, the weight of your order, and the selected shipping method. Free standard shipping is available on orders over a specified amount, which will be displayed at checkout.
For expedited shipping options, additional charges may apply. You can select your preferred shipping method during the checkout process and review all costs before completing your purchase.
Customs Duties and Taxes
International customers may be subject to customs duties and taxes upon delivery, depending on the regulations of the destination country. These charges are the responsibility of the customer and are not included in the price of the product or the shipping fees at checkout. Please check with your local customs office for more details about potential customs fees.
Returns and Exchanges
We want you to be completely satisfied with your Noraadela purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process.
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Returns: You may return any unused and undamaged items within 30 days of receipt. All returns must be in their original packaging, including all accessories and labels.
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Refunds: Once your return is processed and inspected, we will issue a refund to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable, and you will be responsible for return shipping costs unless the item was defective or damaged upon arrival.
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Exchanges: If you wish to exchange your covered tea cup for a different design, size, or color, simply return the original item and place a new order for the replacement.
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Damaged or Defective Items: If your product arrives damaged or defective, please contact us immediately at [email protected]. We will work with you to arrange a return or replacement at no additional cost.
How to Return an Item
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Contact our customer service team at [email protected] within 30 days of receiving your order to initiate the return process.
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Provide your order number, details of the item(s) you are returning, and the reason for the return.
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Our team will provide instructions on how to return the item.
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Ship the product back to us using a trackable service. Please note that return shipping is the customer’s responsibility unless the item is faulty.
By shopping at Noraadela, you agree to our delivery and returns policies. We are committed to ensuring your complete satisfaction and are always here to assist with any questions or concerns.